Privacy notice

Last updated: 8 November 2026.

Who we are

Shotimer is run by 404 Works, which is responsible for the personal information described here. For anything about your information, email privacy@shotimer.io. For anything else, email support@shotimer.io.

Early access list

If you joined our early access list before accounts opened, we store your email address and the date you signed up. We use it only to contact you about access to Shotimer, with your consent, and you can ask us to remove it at any time. The list is stored on our server and in our Supabase database.

Accounts

When you create an account, we store your email address, display name and password details through our provider, Supabase. We also store your plan, your rooms, rundowns, output settings and presets, so that you can use them on any device. We need this to provide the service you've asked for. We also record a few milestones for your account, such as when you first start a timer or connect a screen, and which Free plan limits or Pro features you run into, so we can see where Shotimer needs improving. This never includes the content of your shows.

Live shows

While a show is running, our server holds its timers, messages and settings so that connected screens stay in sync. It also records the type of browser and device connected, so that you can see and manage your screens. If a room isn't used for 30 days and no screen is connected to it, this live copy is cleared from our server. Your saved rooms and timers stay in your account, and the room's links work again the next time you open it.

Visit counts

Our server counts visits to these website pages, without cookies, so we know how many people use the site. To tell visits apart on the same day, it briefly combines your IP address and browser type with a random value that changes every day and is never saved. We keep only daily totals, the pages visited and the website you came from, for up to 90 days. Nothing is stored on your device, and none of it identifies you.

Security

Our server briefly uses your IP address to limit abuse, such as repeated sign-up attempts.

Payments

Nothing can be purchased yet. Once Pro and the 30-Day Pass are on sale, our payment partner, Paddle, will collect your payment details and handle tax as the merchant of record. We won't see your full card details.

Other services we use

We use Supabase for accounts and storage. If you accept analytics cookies, Google Analytics receives information about your visits to this website, as described below, and Google may process it outside the UK. The Shotimer app loads its fonts from Google Fonts, which means Google receives your IP address when the app opens. Paddle will be added when paid plans go on sale. We don't sell your information.

Cookies and analytics

With your permission, this website uses Google Analytics to count visitors and see which pages they view, roughly where they are and how they found us. It sets cookies whose names start with _ga, which last up to two years. They're only set if you choose Accept in the cookie banner, and the website works the same if you choose Reject. You can change your choice at any time with Cookie settings at the bottom of any page. Google Analytics keeps this information for 14 months. We don't use advertising cookies.

Analytics runs only on the website pages, never in the Shotimer app, the Controller or stage screens.

Browser storage

Your cookie choice is saved in your browser. The Shotimer app also keeps your rooms, access links and settings in your browser so that it keeps working during a show, and stays signed in using browser storage.

How long we keep it

We keep your account information, including your saved rooms and timers, until you delete your account, which you can do yourself from Account settings in the app, or by emailing us. The live copy of a room that a running show uses is cleared from our server after 30 days without use. We keep your early access details until you ask us to remove them or we no longer need them.

Your rights

You can ask us for a copy of your information, ask us to correct or delete it, and object to how we use it. Email privacy@shotimer.io and we'll respond within one month. If you're in the UK and unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.