Terms of use

Last updated: 8 November 2026.

Using Shotimer

Shotimer is a remote-controlled stage timer that runs in a web browser, run by 404 Works ("we"). By creating an account or using the service, you agree to these terms. If you use it for an organisation, you confirm you're allowed to accept them on its behalf.

Shotimer is new and still being developed, so features may change.

Your account

You need an account to use the Controller and dashboard. Keep your password safe, because you're responsible for what happens under your account. People you send a shared link to don't need an account, so treat those links with care and replace them if they reach the wrong person.

Your content

Your rundowns, messages and logos stay yours. You give us permission to store and display them only so that we can run the service for you. Don't upload anything you don't have the right to use.

Acceptable use

Don't misuse the service. That includes trying to get around plan limits or security, disrupting the service or other people's shows, or using it to break the law.

Plans and payment

The Free plan costs nothing. Pro and the 30-Day Pass aren't on sale yet, and the prices on our pricing page may change before they are. Once they are on sale, our payment partner Paddle will sell them as the merchant of record and handle payment, invoices and tax, so Paddle's own terms will also apply to your purchase.

A yearly plan renews each year until you cancel, and you keep Pro until the end of the period you paid for. A 30-Day Pass doesn't renew. If a paid plan ends, your account returns to the Free plan and we don't delete your rooms. See our refund policy.

Support

Email support is included with Shotimer Pro and the 30-Day Pass. We aim to reply within 2 business days. The Free plan doesn't include individual support; our guides at shotimer.io/docs explain how to use Shotimer.

This doesn't apply to questions about your personal data, your legal rights, billing or refunds, which we answer whichever plan you use.

Live shows

Shotimer depends on your devices, your internet connection and our servers, and we can't promise it will run without interruption. For an important show, keep a backup way of tracking time, and test your setup beforehand.

Our responsibility to you

Nothing in these terms limits rights you have by law, or our liability for death or personal injury caused by negligence, or for fraud. Otherwise, we aren't responsible for indirect losses, such as lost profit or the cost of a disrupted event, and our total liability to you is limited to the amount you paid us in the 12 months before the problem happened.

Ending your use

You can stop using Shotimer at any time, and delete your account from Account settings in the app, or by emailing support@shotimer.io. We may suspend or close an account that seriously or repeatedly breaks these terms.

Changes to these terms

We may update these terms as the service changes. If a change is significant, we'll tell you before it takes effect.

Law and contact

These terms are governed by the law of England and Wales. If you're a consumer living elsewhere, you keep any mandatory rights your local law gives you. For questions about these terms, your data, billing or refunds, email support@shotimer.io.