Refund policy

Last updated: 5 November 2026.

Nothing is on sale yet

Pro and the 30-Day Pass aren't on sale yet, and the Free plan costs nothing. This policy will apply once they are.

Within 14 days, if you haven't used it

If you buy Pro or a 30-Day Pass and haven't used it, you can ask for a full refund within 14 days of your payment.

Using it means running a show or using a paid feature during that time, such as extra rooms or timers, extra screens, CSV import or export, your own logo, or custom appearance. When you buy, you'll be asked to agree that Pro starts straight away and that you lose this refund right once you start using it.

After 14 days, or once you've used it

Payments aren't refunded once 14 days have passed or you've started using what you bought. That includes the rest of a yearly plan if you cancel partway through.

Cancelling

You can cancel a yearly plan at any time to stop it renewing, and you keep Pro until the end of the period you paid for. A 30-Day Pass doesn't renew, so there's nothing to cancel. Your rooms aren't deleted in either case.

How to ask

Email support@shotimer.io with the email address on your account. Our payment partner, Paddle, will process the refund back to your original payment method.

Your legal rights

This policy doesn't affect your legal rights, including your right to a refund if the service isn't as described or doesn't work properly.